How We Support You
Bluum has one of the largest technical support teams in the industry, which means we have the resources to efficiently resolve issues of any scope, and ensure that your technology is always ready for teaching and learning.
We use the Net Promoter Score® System to measure the customer experience based on survey feedback. Our team has an 82 rating out of 100, based on 1000+ responses.
All phone, email and chat support is free. On-site visits can be billed per instance or paid for via a service contract.
Rapid Response Times
Expect to receive service within eight business hours. We’re able to take care of most other customers within two to five business days. If a technician is available, we can dispatch them to your location ASAP.
Frequently Asked Questions
We can put you in touch with a Service Contract Specialist who will work with you to come up with a custom service plan to meet your needs.
Bluum’s customer service portal gives you access to submit support tickets and view their status, as well as contacting our team about issues that need more frequent updates.