Trade-in and trade-up your old devices with Bluum Buyback (ITAD)
The Bluum SHIELD℠ Difference
We focus on administration so you don't have to.
Bluum manages all repair services seamlessly from start to finish, offering convenience and peace of mind to busy tech and IT teams who are busy juggling various other tasks.
No Third Parties
Bluum coordinates all repair services on your behalf, including devices covered under the original manufacturer’s warranty.
No Hidden Costs
All repair and shipping costs are included in every SHIELD program. There are no deductibles, fees or hidden charges.
Bluum’s manufacturer-certified technicians ensure that repairs are performed with quality and speed, so you can maximize the value of your devices.
We'll Help You Find Your Perfect Protection Plan
Create a Safe and Protected Learning Environment
and deployment through repair, management, and end of life services.
Frequently Asked Questions
Yes. SHIELD extended plans cover unlimited claims for component failure. SHIELD ADP plans cover unlimited claims for accidental damage claims.
Existing customers can use the customer service portal to look up serial numbers and request warranty service (RMA) without an account number. Your account manager can help you set up an account to access additional information about your plan.
Yes, when you submit a claim, Bluum sends a prepaid shipping label to send your device(s) in for repair. If you require a box, just ask. We provide boxes – free of charge - for single device and multi-device shipments.
In many cases, yes. To see if your fleet qualifies for SHIELD coverage, contact your Bluum technology advisor.
SHIELD offers ‘Case Included’ options for many of its Chromebook plans. Contact your Bluum technology advisor for more information.
You can find the SHIELD℠ terms and conditions in this document.