Warranties and Repair

Protecting Your Investment

Bluum SHIELD℠ is an OEM warranty extension that provides comprehensive coverage to minimize learning interruptions, maximize the value of your technology investment, and help lower your total cost of ownership.

Talk to a Specialist

10-Day or Less Repair Turnaround (+ Shipping)

Learning won’t wait. We’ll have your repaired device back in your hands within 10 days (plus shipping in both directions), no matter where you are.

Check Your Repair Status

Unlimited Component Failure Repairs

Make technical difficulties less difficult with limitless protection against hardware bugs and crashes.

File a Claim

Customizable Coverage

Flexible options ranging between 1-4 years of OEM coverage, plus accidental damage protection and battery replacement plans cover you for countless kinds of “oopsy-daisies”.

View Plans

24/7 Customer Support

Every SHIELD℠ warranty comes with round-the-clock access to the SHIELD℠ Customer Service Portal to get your devices back in business, fast.

Get Support

The Bluum SHIELD℠ Difference

Bluum offers one of the most comprehensive device warranties in the industry. Why? Because if the device doesn’t work, students can’t access learning. So we guarantee a solution, fast.

Streamlined and Convenient Service

Bluum coordinates all repair services on your behalf for devices covered under the original OEM warranty. No third parties, no heavy lifting.

Always Free Repairs and Shipping

All repair and shipping costs are included in your warranty. Bluum’s $0 cost of ownership guarantee means no deductibles, fees, or hidden charges.

OEM-Certified Technicians

Our OEM-certified technicians do every job to manufacturer specifications. You and your students can count on us to get the job done right.

More Ways to Create a Safe and Protected Learning Environment

Cybersecurity Protection

Keep your students, devices, and data safe.

Take the Assessment

Technical Support

Take the hassle out of technology management.

Learn More

Buyback Programs

Make the most of your investment through the entire product lifecycle.

View Options

Do plans include unlimited claims?

Yes, all SHIELD℠ Protection Program plans cover unlimited claims for accidental damage.

How do I submit a claim?

Existing customers can use the customer service portal to look up serial numbers and request warranty service (RMA) without an account number. Your account manager can help you set up an account to access additional information about your plan.

Is the shipping covered both ways and are boxes provided?

Yes, when you submit a claim, Bluum sends a prepaid shipping label to send your device(s) in for repair. If you require a box, just ask. We provide boxes – free of charge - for single device and multi-device shipments.

Can a SHIELD℠ warranty be added to existing devices?

Yes, Bluum can add SHIELD℠ to existing devices. The devices need to be less than one year old and in full working order. Before the warranty can take effect, you must provide the serial number(s) of the devices to be covered, and in some cases, a signed affidavit confirming all devices are in working order. Contact your Bluum technology advisor for more information.

Does the SHIELD℠ warranty come with a case?

Yes. Protective cases vary based on model and availability. Contact your Bluum technology advisor with any further questions.

What are the SHIELD℠ terms and conditions?

You can find the SHIELD℠ terms and conditions in this document.