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Premium Service Warranty

Terms and Conditions:

Bluum offers a Premium Warranty on the installation you have purchased. Bluum will provide all labor needed to correct any defects in the system. All manufacturer warranties will be honored under this warranty and if equipment is out of warranty Bluum will facilitate all repairs through the manufacturer. Also included in the Premium Warranty the customer will receive unlimited phone support, On-Site Service and annual preventative maintenance checks.

Bluum warrants the installation you have purchased from Bluum from defects in materials and workmanship, under normal use, during the Warranty period. Normal use is defined as operating the system within its designed specifications. The warranty period commences on the date of customer signoff, at the completion of the install by Bluum.

During the warranty period, Bluum will first work to resolve any problems by troubleshooting over the phone. If Bluum Support Specialists determine that the issue cannot be resolved over the phone, a Technician will be dispatched to your location(s) within 24-48 hours (if necessary) of the original call (Monday through Friday 8:00am – 5:00pm, excluding national holidays). Customers outside of a 100-mile radius of Bluum are subject to mileage and trip charges. If service is required after the Premium warranty period has expired, the customer will be billed at Bluum current labor rates.

 

Obtaining Your Preventative Maintenance Check:

Bluum will send out an email 60 days prior to the completion of each year requesting the customer to contact a Support Specialist at 612-331-5500 or by email at support@Bluum.com to schedule a Preventative Maintenance Check. Customer may call to schedule Preventative Maintenance Check prior to the 60 day period if they require it done at an earlier date. Preventative Maintenance Checks are done Monday through Friday 8:00am – 5:00pm. Customer is responsible for providing access for up to 2 hours per room for Preventative Maintenance Check. Preventative Maintenance Check will be completed toward the end of the Premium warranty period or annually for multi-year Premium warranty contracts. The warranty period commences at the end of the original installation warranty.

 

Limitations of coverage:

The following items are excluded from coverage under the warranty:

  1. Damage or other equipment failure due to causes beyond our control including, but not limited to, operator negligence, the failure to maintain the equipment according to the owner’s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, acts of war or acts of God.
  2. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to be used.
  3. Premium Warranty covers all hardware related failures. Network or software related failures are not covered under Bluum Technology Premium Warranty.
  4. Operational or mechanical failure which is not reported prior to expiration of this contract.
  5. If programming is needed and Bluum Technology doesn’t have access to the program then customer will be billed current programming rates.
  6. Programming changes or updates are not covered under maintenance agreement, all requested changes will be billed at current programming rates.
  7. Contract does not cover equipment that has been added or altered within the system during the contract period.
  8. Equipment where the serial plate attached to the equipment is removed, defaced or made illegible.
  9. Damage resulting from unauthorized repair, software virus, improper electrical wiring and connections.
  10. Existing Owner Furnished equipment.
  11. Lift and Scaffolding rental is not included.